Question 1

How does Fix Kigali Now work?

Accepted Answer

Post your issue in under 30 seconds. Verified technicians in your area are alerted. You confirm the one you want, then we share contact details.

Question 2

Are technicians verified?

Accepted Answer

Yes. Every technician goes through ID verification, work history checks, and a review before being approved on the platform.

Question 3

How much does it cost customers?

Accepted Answer

Posting your issue is free. You only pay the technician directly for the work done — no platform fees for customers.

Question 4

What if a technician doesn't arrive?

Accepted Answer

Contact our support team immediately by phone or WhatsApp. We'll help you reach another verified technician right away.

Question 5

How do technicians pay?

Accepted Answer

Technicians pay a small fee per lead they choose to unlock (starting from 1,000 RWF). They only pay when they decide to take a job.

Support & FAQs

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